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Note#1: If the file is in .PDF format, then you need to have Adobe
Acrobat Reader installed in your computer in order to view the file.
To get acrobat reader, go to:
http://www.adobe.com/products/acrobat/readstep2.html
Note#2: If the file is in
.ZIP format, then you need an unzipper
program such as winzip or winrar in order to extract the file(s). You
can download one at http://www.winzp.com or http://www.winace.com/
Note#3: If you are using Windows XP, you may see a yellow bar at the
top of the screen when you try to download. If so, you will need to
click on that yellow bar for the download to begin.

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